Harsh Words Wound ~ Kind Word Bring Healing

Today, I stopped at a fast food/small grocery in our small town. I chatted with a friend outside who highly recommended the grilled chicken salad with pineapple, blueberries and strawberries. So I ordered it and it lived up to her raving. Delicious!

The young woman who waited on me at the counter went out of her way with her thoughtfulness and consideration of me as a customer.

I make an effort to recognize good customer service so I thanked her and complimented her on her considerate ways. “Her eyes teared a little as she smiled, “Thank you for saying that to me.” A woman customer yelled at me earlier. You know sometimes it gets so hectic here and it’s difficult to keep up.”

“I’m sorry. You have great customer service and I’m even more amazed that you continued to stay pleasant and considerate after she did that to you.

“She smiled and continued to serve so graciously. When I picked up my order, I told her, “Remember it’s not about you. She probably had a bad day. You’re doing great.”

Her face radiated joy as she thanked me again.

I had not planned on purchasing that chicken salad today so I believe I was sent there to encourage this lovely young woman and to heal her heart with kind words.

“The words of the reckless pierce like swords, but the tongue of the wise brings healing.” Proverbs 12:18 (NIV)

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